At the company NEPTUN d.o.o. (hereinafter "provider" or "we"), we are aware of the responsibility involved in handling your personal data. This Privacy Policy describes in detail how we collect, store, and process the data of users of the website www.ladja-svetko.si and the buyers of our services (boat Svetko).
The controller of personal data is the company:
NEPTUN d.o.o.
Cesta IV. Prekomorske 38 b,
5270 Ajdovščina
Registration number: 2029464000
VAT ID: SI 42793700
E-mail: [email protected]
Phone: +386 51 299 133
We collect the following categories of data:
- Reservation and Purchase Data: Name, surname, e-mail address, and telephone number, which are necessary for the use of the Amelia booking system and the issuance of a ticket with a QR code.
- Trip Data: Selected service (e.g., Panoramic Cruise, Sunset Cruise, Private Events), date, and time of departure.
- Communication Data: The content of your inquiries via web forms or e-mail.
- Technical Data: IP address, operating system, device data, and information about your interaction with the website.
- Special Requests: Information about allergies or dietary restrictions for panoramic cruises with lunch, which you provide to us voluntarily.
1. Performance of a Contract (Article 6(1)(b) GDPR): We need the data to confirm your reservation, process payment, send the electronic ticket with a QR code, and notify you of any cancellations due to weather.
2. Legal Obligation (Article 6(1)(c) GDPR): Processing data for the purposes of issuing invoices and maintaining accounting records.
3. Legitimate Interest (Article 6(1)(f) GDPR): To ensure the security of the website, prevent fraud, and analyze the effectiveness of our services.
4. Consent (Article 6(1)(a) GDPR): For the purposes of direct marketing (e-newsletters) or the use of optional cookies.
Only authorized contractual processors have access to your data:
- Technical Support: Website maintainers.
- Payment Systems: Banks and card payment providers.
- External Partners: A local restaurant (in the case of catering), which receives only data regarding dietary restrictions without your identifying information, unless strictly necessary.
In principle, data is processed within the EU. When using services such as Google Analytics, transfers to the USA may occur, but only with the provision of appropriate safeguards (Standard Contractual Clauses).
You have the right to request from the controller at any time:
- Access to personal data and a copy of the data.
- Correction of inaccurate data.
- Erasure of data (when there is no longer a legal basis for storage).
- Restriction of processing or objection to processing.
- Data portability in a machine-readable format.
You may exercise your rights with a written request sent to [email protected]. We will respond to your request within 30 days.
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